During your initial consultation, your doctor will discuss your injury or condition, ask you some questions about your health and any previous injuries or issues, and conduct a physical examination. For ease of examination, we recommend wearing loose clothing (e.g. shorts or singlet) around the affected area. We have changing areas where you can change into shorts or more comfortable clothing if needed. Your doctor will also review any scans or other information you may have.
After this initial assessment, your doctor may recommend getting some tests or scans performed to assist with diagnosing your condition. In this case, we would also arrange a follow-up to go over the results of these tests. This is generally done in person but can be done via a secure online platform (Telehealth).
If we can diagnose you on the day, your doctor will also set you up with a treatment programme, refer you on to other specialists (like a physio or surgeon) as needed, and book you in for a follow up consultation to check on progress.
In many circumstances though, your diagnosis will not be available until you come in for a follow up consultation.
These consultations allow us to discuss the results of any relevant imaging studies or assess your treatment response. If things are not progressing as well as anticipated, the treatment plan can be amended to try to make sure that things remain on track and that you recover as quickly as possible.
We recognise that medical appointments can sometimes feel overwhelming. At Axis, we strive to offer the best care possible within the time available.
By following a few simple tips, you can ensure that you get the most our of your appointments, whether it is face-to-face or in one of our virtual consultations. Here's how you can prepare and make your consultation more effective and less stressful.
1. Prepare a List of Questions
Having a list of questions prepared in advance can help you remember all to concerns you want to dicsuss. It ensures that you cover all important points during your consulation. This list can include symptoms you are experiencing, medications you are taking, and any lifestyle habits that might affect your health. Think about any questions you might have regarding your treatment plan, side effects of medications, or preventative measures you can take. Making a list helps you feel more in control and ensures you leave your appointment with all the information you need.
Our clinicians appreciate when patients come prepared because it makes the consultation more focused and productive.
2. Be Specific About Your Symptoms
For example:
- When the symptoms started and how long they last.
- How severe the symptoms are (e.g. on a scale of 1 - 10).
- Any patterns, triggers, or factors that worsen or relieve your symptoms.
- How the symptoms affect your daily life.
3. Take Notes During the Appointment
Taking notes can help you remember the advice and any instructions given during the appointment. These notes will be useful for following up on later. Writing things down ensures you won't forget important details such as dosage instructions, diet recommendations, or follow-up appointments.
4. Ask For Clarification
If you don't understand something, don't hesitate to ask for clarification. It's important to fully grasp your condition and treatment options. Medical jargon can be confusing. Phrasing questions like, 'Can you please explain that in a different way?' or 'What does this term mean?' can be very helpful.
5. Bring a Friend or Family Member
Consider bringing a trusted friend or family member to your appointment. They can provide support, help remember information and ask questions you might not think of.
An extra set of ears and another perspective can be invaluable, especially is you are discussing complex or emotional topics. They can also serve as a strong support system, providing comfort and encouragement.
6. Confirm Next Steps
Before leaving the consultation, make sure you understand the next steps, whether that involves tests, follow-up appointments, or new treatment plans. Completing a medical visist with clear instructions on what to do next can significantly impact the effectiveness of your visit.
7. Respect the Consulation Time
Being punctual and respecting the allocated time for your consultation helps ensure that both you and your clinician have ample time to discus all necessary details. Showing up on time and well-prepared demonstrates that you value this time, and it allows the discussion to be more productive. It also means you're less likely to feel rushed through your appointment.
If you know you'll be late, call ahead. Clinics often have tight schedules, and this courtesy allows them to adjust and manage their time better. Following the set appointment length avoids pushing other patients' times and ensures you get the appropriate attention needed for your concerns. This mutual respect creates a smoother experience for everyone involved.
What to Expect from a 15-Minute Consultation
In a 15-minute consultation, our time will usually cover:
- History Taking: We'll ask questions to understand your symptoms and medical background.
- Focused Examination: A brief physical exam may be performed if necessary.
- Forming a Plan: We'll discuss a management plan, which could include treatments, medications, or further investigations (such as blood tests or scans). If your symptoms are not immedicately clear, we may recommend follow-up tests.
Booking Follow-Up Appointments
In some cases, the initial consultation may lead to a plan for further investigations, such as x-rays or scans. If so, you will likely need a follow-up appointment to:
- Review Test Results: Once we have the results, a follow-up appointment is essential to go over the findings and refine the management plan.
- Ongoing Care: Ongoing management may require several consultations over time.
Tech Tips for Virtual Consults
How do I access my appointment?
It's easy. On your smartphone, tablet or computer / laptop, simply click the link we send you via text message, and the virtual waiting room will open.
Please arrive five minutes before your appointment.
Make sure you have good internet connection and video camera function on your device. And because our virtual clinic runs on a web browser, you don't need to download any apps or software.
Is the virtual clinic secure and private?
Yes. We use secure and encrypted platforms for all our virtual appointments to protect the privacy and security of our patients' information. Our doctors also adhere to strict confidentiality standards.
Top Tips for a Great Virtual Appointment
- Make sure you have a good internet connection.
- Click 'Pre-call Test' in the virtual waiting room to make sure your system is ready for the call.
- Perhaps have a pen and paper to write down what you want to discuss and any follow-up actions.
- Choose somewhere private where you can talk freely and safely. If others are present, let your clinician know.
- Hands-free devices offer a better call experience. If you are using a smartphone or tablet, find a way to prop it up so you can move freely.
- Check that you're clear about instructions given during the appointment and ask questions if you are not sure about the plan
