We do our best to see patients as soon as possible.

If you are looking to see a physiotherapist or podiatrist, we can get you in quickly, sometimes within a day or on the same day.

For some injuries, we can have you seen within a week at our Acute Knee Clinic, Acute Shoulder Clinic or Shoulder Pain Clinic. If you need to be seen for any type of concussion we aim to see you within a week.

To see one of our Physicians, due to high demand, there will likely be a longer wait time (in some cases up to 3 months or more).

We know it is frustrating to wait and see a specialist when you are sore or worried, so, to support you in the meantime, we can offer you an appointment with our experienced team of physiotherapists, who can help assess your needs, review your treatment to date, and we may be able to ease your symptoms and make progress in your recovery while you wait. If your situation changes or they get new information, they may be able to escalate you to one of our doctors with priority access when appropriate.

We are working hard to ensure you get the right care at the right time.  Thank you for your understanding.
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If you have a valid ACC claim and referral, ACC will generally pay your treatment costs.  

It is important to understand that this does not guarantee that they will continue to cover all of your treatment costs.  During your treatment, it may become clear that your problems relate to a pre-existing condition or degenerative condition.  For example, some patients with knee pain are found to have underlying osteoarthritis.  In this situation, ACC may determine that you have no ongoing entitlement. Our team will do our best to help you understand when this might be an issue and to help liaise with ACC on your behalf.
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We understand that life happens and you may not be able to attend your appointment for some reason. We ask that you please advise us as soon as you become aware that you're unable to make your appointment as scheduled.You can call us and leave a message on our dedicated cancellation message service, or speak to a member of our team to reschedule.  

Late cancellations may incur a fee as these spots are not able to be filled by another injured patient.
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