Covid-19 / Coronavirus

How We Are Operating Under The Covid-19 Protection Framework

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As an essential service we acknowledge that we have a duty of care to protect our patients and our staff from the spread of COVID-19. Our clinics do not have a ‘red stream’ or a location where symptomatic patients can be safely seen. As a result we will not see patients in the clinic who have respiratory symptoms.

New Patients

Regardless of level within the New Zealand COVID-19 Protection Framework, initial appointments may be either face-to-face or via telehealth.

A telehealth appointment may work well for an initial consultation and we've had positive feedback on these types of consultations from our patients. Our doctors believe that most of the information necessary to make a diagnosis can be gleaned from the conversation they have with their patients, rather than the clinical examination or imaging studies. So it can be a great way to start your treatment.

The purpose of the telehealth consultation is to establish your individual needs and to plan further treatment or assessment. Having an initial appointment via telehealth does not preclude any patient from having a subsequent face to face appointment.

To make an appointment, you can call 09 521 9846 or email

Current Patients

All current appointments are still in place and will remain in the current format. If you have been advised by your Axis clinician to attend a consultation in clinic, please read our guidelines here.

If you have any questions, please email Please note our phone lines are extremely busy at the moment, so email is the best contact method. Our team will respond within 24 hours.

Face to Face Appointment Guidelines

When attending a face to face appointment in the clinic there are a few new rules and procedures that will need to be followed:

Your doctor will be masked, wearing gloves and will maintain physical distancing except when performing their examination and will avoid prolonged close contact.

If you have any questions you can contact the clinic by emailing or calling 09 521 9846.

* Mask exemptions: We respect the fact that patients may be unable to wear a mask. If you have a mask exemption, please state this clearly at the time of booking your Face to Face appointment. This will enable us to put further measures in place to keep everyone safe within the clinic environment. For example, we may request that you wait in your car until called into the practice when the clinician is ready.