Covid-19 / Coronavirus

Information for How We Are Operating at Level 1

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Covid-19 / Coronavirus

At Level 1 consultations will take place in the clinic with the option of Telehealth.

Important questions before your appointment

To help keep everyone safe, we would like you to read through the series of triage questions below before your appointment:

If you have an appointment booked and you answered YES to any of the above, please call us to talk through your options. We may also call you to confirm your answers to these questions again, just prior to your appointment, in case anything has changed for you. We do appreciate your support and understanding as we unite with you against COVID-19.

What is Telehealth?

It is a private and secure way to have a consultation with your doctor without having to physically be in the room. All you need is a phone, or preferably a computer or tablet.

Is it any good?

We’ve had really positive feedback on the consultations from our patients. They’re really happy they don’t need to come into the clinic but can still receive a diagnosis and some advice on managing their problem within the current environment.

Our team are really experienced and can often tell a lot about your injury by taking a full history, asking a few key questions and seeing the way you’re moving or are restricted in your movement on screen.We have been doing this type of consult for a long time - it’s not just because of the lockdown. In fact our team manage many of New Zealand’s elite athletes overseas in this manner.

Shouldn’t I just wait until the lockdown is over?

The best thing we can do is begin working on your problem as quickly as possible. Not only can we diagnose your issue earlier, but we can still arrange imaging and further investigate the problem as needed. We can also prescribe medication, arrange work certificates and create a treatment plan. When the lockdown is over, we can also follow you up again in person if necessary.