Covid-19 / Coronavirus

How We Are Operating Under The Covid-19 Protection Framework

Down Arrow
Axis covid header

As an essential service we acknowledge that we have a duty of care to protect our patients and our staff from the spread of COVID-19. Our clinics do not have a ‘red stream’ or a location where symptomatic patients can be safely seen. As a result we will not see patients in the clinic who have respiratory symptoms or who have recent contact with a case of COVID-19.

New Patients

Regardless of level within the New Zealand COVID-19 Protection Framework, initial appointments will either be booked via telehealth or you will be asked whether you are comfortable disclosing your vaccination status at the time of booking.

If you are fully vaccinated, you will be offered the option of either a face to face or telehealth appointment. You may be asked to supply or bring your vaccine certificate.

If you are unvaccinated, or do not wish to disclose your vaccination status, you will be offered your initial appointment via telehealth to discuss your needs.

The purpose of the telehealth consultation is to establish your individual needs and to plan further treatment or assessment. Having an initial appointment via telehealth does not preclude any patient from having a subsequent face to face appointment.

To make an appointment, you can call 09 521 9846 or email

Current Patients

All current appointments are still in place and will remain in the current format. If you have been advised by your Axis clinician to attend a consultation in clinic, please read our guidelines here.

If you have any questions, please email Please note our phone lines are extremely busy at the moment, so email is the best contact method. Our team will respond within 24 hours.

Face to Face Appointment Guidelines

When attending a face to face appointment in the clinic there are a few new rules and procedures that will need to be followed:

Your doctor will be masked, wearing gloves and will maintain physical distancing except when performing their examination and will avoid prolonged close contact.

If you have any questions you can contact the clinic by emailing or calling 09 521 9846.