Covid-19 / Coronavirus

Information for How We Are Operating at Our Clinics

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Auckland Patients

New Patients

We are still seeing new patients via telehealth.

Don’t wait, it’s better to start your recovery today than wait until you can see us in person. Get a definitive diagnosis, access to medication and imaging (e.g. MRI) if required. No referral is required to see our doctors for musculoskeletal injuries at Level 3.

To make an appointment, you can call 09 521 9846 or email

Current Patients

All current appointments are still in place. The majority of our consultations will be converted to telehealth (telephone or video conference), so you can stay at home but continue to receive expert care from the Axis team. Our team will be in touch via SMS regarding the status of your upcoming appointments and with access instructions.

If you have been advised by your Axis clinician to attend a consultation in clinic, please read our guidelines here.

If you have any questions, please email Please note our phone lines are extremely busy at the moment, so email is the best contact method. Our team will respond within 24 hours.

Queenstown Patients

At Alert Level 2, our Queenstown clinic will be open for face to face appointments under strict Covid-19 protocols. All appointments are now face to face; however, we will continue to offer telehealth appointments if you would prefer (please get in touch with the clinic if you would like to arrange this).

If you are attending a consultation in clinic, please read our guidelines here.

Face to Face Appointment Guidelines

When attending a face to face appointment in the clinic there are a few new rules and procedures that will need to be followed:

Your doctor will be masked, wearing gloves and will maintain physical distancing except when performing their examination and will avoid prolonged close contact.

If you have any questions you can contact the clinic by emailing or calling 09 521 9846.